Store Policies

Terms and Conditions |
Returns, Payment, & Shipping Policies



Returns Policy

Sales of all Top Tier Foods Inc. branded items are final. There are no exchanges or returns except for manufacturer error. In the case of manufacturer error, an item of equal value or a refund will be shipped to the customer at no additional costs.

How To Return An Item:
If there is a defect in your packaging or product, please notify us with concern via email (sales@toptierfoods.com) where we can determine the best course of action. We may request the item be returned to our location in its original unused condition. You must return the item within 60 days of your purchase.

1. Please email sales@toptierfoods.com  to request a refund or exchange.
2. If we determine that the item needs to be returned to our location please mail your returning item to:
     Top Tier Foods
     Returns Department 
     3488 East Hastings Street
     Vancouver BC Canada V5K2A9
3. Include a signed letter stating the reason for your return and the original receipt in your package.

Return Exceptions:
Products that have been used, or altered will not be accepted for return or exchange.



Payment Policy

Accepted Methods of Payment:
Credit Card (Visa, Master Card, Discover)

Credit Card Charges:
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.



Shipping Policy

We currently only ship within Canada.

Turnaround:
All orders are shipped within 48 hours of receiving your order during business days;(Monday – Friday 8am – 5pm).

Carriers:
We currently use Canada Post: Standard Mailas our carrier to deliver our orders:

Shipping Rates:
he rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be.

Back Orders:
If an item goes on back order, we will ship you the part of your order that is in stock. When the item becomes available, we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.



Contact Us

If there are any questions regarding any of the policies above you may contact us using the information below or use our submit form here.

Email: hello@toptierfoods.com

Mail or in person at:
     3488 East Hastings Street
     Vancouver, BC V5K2A9
     Canada